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Product Safety

At Goodees.Market™ we are committed to providing our valued customers with great quality products. Food safety however is even more important to us. We put our customers first and will keep them informed of any issues with products resulting in withdrawals and recalls.
We take our compliance with the product safety requirements of the Macau Consumer Law seriously.
We are committed to ensuring that all products we sell are safe and of the highest quality. Together with our Suppliers, we have a responsibility to provide high quality products and services to our customers. To support this responsibility, we have in place a clear and defined product approval process.
This process includes:
  1. factory and/or storage facility inspections
  2. product testing
  3. continuous communication with suppliers and manufactures
If you purchased a product from us and wish to report a product safety related incident please Email us on admin@goodees.market
Once we have your details and the incident details, your report will be progressed according to our product safety policies and procedures.
Once we have received notice of a product safety incident:
  1. Our contact centre records incidents according to their type and assigns a 'Severity' rating to ensure it receives the proper escalation and attention.
  2. If the incident cannot be resolved at the point of contact, the incident is assigned to the relevant person. If further investigation is required, we will contact you. The level of investigation undertaken is commensurate with the seriousness of the complaint.At a minimum all complaints relating to serious inquires (incidents we classify as Severity 1) must have a formal investigation commenced to identify root-cause within a reasonable timeframe having regard to the incident. We aim to find a commercial and fair solution to our customer's complaint using all relevant information and common sense.
In making a decision, we must always consider the following:
  1. the law
  2. industry codes and guidelines;
  3. what is the fair and reasonable thing to do in the circumstances.
Our most important role is to provide you with safe, quality products. We put our customers first including keeping them informed of any issues with products resulting in withdrawals and recalls.
Our response to products that have been recalled or withdrawn from sale is determined by our internal policy and the following priorities:
  1. Protecting the health and safety of our customers and staff.
  2. Complying with legal requirements.
  3. Maintaining our reputation for quality products.
More detailed information about the food safety requirements can be found at the following websites: Food Safety
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